Did any of you get more than one update email with your ClixSense stats? I did, and noticed a slight difference in my totals. When I logged in this morning, first site as always, I also noticed that my earnings had not been reset as I had become accustomed to over the last several months. This concerned me because I had more than my selected minimum and this amount had always been reset as of midnight on the first day of the new month. I have to admit I was a little nervous since the site had gone thru maintenance recently. I have been receiving checks from ClixSense every month since last November, but still get a big thrill out of seeing my stats updated to show my payout had been completed. I have always had a check in my hands by no later than the 10th of the month and was worried that this problem would cause a delay in the processing.
I'm attaching a screenshot of the support ticket I submitted, along with the replies and will also quote it here for those of you that don't want to click on the image link.
( http://apaidreader.googlepages.com/CSSupportTicket.jpg ) I have to tell you that the fast response and immediate actions taken when I reported a problem gives me even more confidence in this terrific site! I hope sharing this with you will help ease any concerns you might have had if you noticed the same things as I did.
Quote:
Should I be concerned? Waiting Time: 54m| ID: 117928
Created by You
01 Aug 2008 10:03 Hello support. Should I be concerned that last months totals haven't updated yet, even though I reached my selected minimum? I usually see this take place at midnight every month. I also received 2 stats notices last night, about an hour apart, and they each have different totals even though there were no ads and no new clicks during the time between.
I'm curious because this is the first time this has happened since I joined near the beginning of last year.
A concerned member,
Lynn Clark aka paidreader
Reply by Lance
01 Aug 2008 10:14
Your rating:
Hello, Lynn. Thank you for letting us know. The recent site maintenance involved a server upgrade and the script that sends the stats email was not deactivated on the old server. You received two emails with different stats since it was sent from both machines. The old server has now been deactivated and you will no longer receive multiple stats emails. We appreciate your business and, as always, if you have any questions or need assistance don't hesitate to contact us.
Reply by You
01 Aug 2008 10:43 Hi Lance, Thanks so much for the reply. I'm glad to know I helped by notifying you of the two emails so you could deactivate the old server.
I am actually more concerned with the earnings from last month not being moved to a "pending" status as it always has before. Is this something that has been changed too? Will it be changing After the check has been processed? ClixSense has been the MOST reliable site I've ever participated in and it just concerns me when I don't see the earnings moved like I've come to expect over the last several months, though I do understand sometimes things have to be changed.
Sincerely,
Lynn aka paidreader
Reply by Lance
01 Aug 2008 11:27
Your rating:
Checks are being processed as normal and will be printed and mailed by the 10th of this month. The script that begins the process was delayed slightly by the move but your check information should now show in your account.
Reply by You
01 Aug 2008 12:42 Thank you very much for the quick responses and the update. It's so encouraging to see such fast action when a problem is reported. No wonder ClixSense has remained my #1 favorite!
Closed by You
01 Aug 2008 12:42
ps. I was very impressed to see that within 1 1/2 hours of reporting a problem, my stats were updated to pending status and within less than 3 hours of reporting the problem, my stats page had been updated to show my check has already been cut!
If you'd like to see my updated stats and payout proofs, please visit my new ClixSense webpage. This is also where I give my referrals the free tools to build their downline.
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